This Privacy Policy explains how Flamehead Services ("Company," "we," "us," or "our"), a DBA of Flamehead Studios Incorporated, collects, uses, and discloses information when you visit or use systems.flamehead.io (the "Service"), and describes the choices available to you regarding that information.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Definitions

• Account means a unique account created for you to access parts of our Service.
• Company refers to Flamehead Services, a DBA of Flamehead Studios Incorporated, located at 4727 Lisborn Dr, Carmel, IN 46033.
• Cookies are small files placed on your device by a website to store details of your browsing activity.
• Device means any device used to access the Service, such as a computer, phone, or tablet.
• Personal Data means any information relating to an identified or identifiable individual.
• Service refers to the website systems.flamehead.io.
• Service Provider means any third party that processes data on the Company's behalf to help operate or support the Service.
• Usage Data means data collected automatically from use of the Service, such as page visit duration.
• You means the individual using the Service, or the entity on whose behalf that individual is acting.

2. Information We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:

• Full name
• Email address
• Phone number
• Usage Data (described below)

Usage Data

Usage Data is collected automatically when you use our Service. This may include your device's IP address, browser type and version, the pages you visit, time and date of your visit, time spent on those pages, and other diagnostic data. When accessing the Service from a mobile device, we may also collect device type, unique device identifiers, mobile operating system, and mobile browser type.

3. SMS / Text Messaging Program

You may opt in to receive SMS text messages from us by submitting your phone number through a form on our Service and, where applicable, checking a consent box to agree to receive text messages regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.

• Message frequency may vary depending on your interactions with us.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, after which you will no longer receive messages from us unless you opt in again.
• For assistance, reply HELP or contact us at support@flamehead.io or 317-795-0390.
• Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing any goods or services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. This may include:

• Necessary/Essential Cookies (Session) — required to provide core features of the Service and authenticate users.
• Cookie Notice Acceptance Cookies (Persistent) — used to remember that you have acknowledged our use of cookies.
• Functionality Cookies (Persistent) — remember choices you make, such as login details or preferences, for a more personalized experience.
• Analytics/Performance Cookies (Persistent, third-party) — help us understand how visitors use the Service so we can improve it.

You can instruct your browser to refuse cookies or alert you when cookies are being used; however, some parts of the Service may not function properly without them.

5. How We Use Your Information

We may use your Personal Data to:

• Provide, operate, and maintain the Service
• Manage your account and provide access to features available to registered users
• Fulfill a contract, including purchases or service agreements made through the Service
• Contact you by email, phone, SMS, or other electronic means regarding updates, security notices, or service-related communications
• Send you information about offers, promotions, or news, where permitted and unless you have opted out
• Respond to and manage your requests
• Analyze usage trends and improve the Service
• Support a business transaction such as a merger, acquisition, or asset sale

6. Retention of Your Data

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless needed for security or legal purposes.

7. How We Share Your Information

We do not sell your Personal Data. We may share information with:

• Service Providers who help us operate the Service (e.g., scheduling, CRM, and communication platforms), bound by confidentiality obligations
• Legal or regulatory authorities, where required by law or to protect our legal rights
• A successor entity, in the event of a merger, acquisition, or asset sale, with notice provided to you beforehand

As stated in Section 3, SMS opt-in data and phone numbers collected for text messaging are never shared with third parties for marketing purposes.

8. Third-Party Services

We may use trusted third-party tools to support the Service, which may include:

• Analytics providers (e.g., Google Analytics) to understand site traffic and usage patterns
• Email service providers to send newsletters or informational communications, which you may opt out of at any time
• Payment processors to handle transactions — we do not store your payment card details directly; that information is processed by our third-party payment provider in accordance with its own privacy policy

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

• You may opt out of SMS messages at any time by replying STOP.
• You may unsubscribe from marketing emails using the link provided in any email we send.
• You may request access to, correction of, or deletion of your Personal Data by contacting us at support@flamehead.io.

11. Children's Privacy

Our Service is not directed to individuals under the age of 13, and we do not knowingly collect Personal Data from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it. Parents or guardians who believe their child has provided us with Personal Data should contact us.

12. Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We encourage you to review the privacy policy of every site you visit, as we have no control over and assume no responsibility for the content or practices of third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Flamehead Services, a DBA of Flamehead Studios Incorporated
4727 Lisborn Dr, Carmel, IN 46033
Email: support@flamehead.io
Phone: 317-795-0390